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Toll Free: (800) 841-0411
 
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Policies 


Check-In

Begins at 3:00pm. Arriving after 10pm, The doors will be locked. Please, use the courtesy phone in the Entryway and dial 0. We would be happy to assist you.

We are available 24 hours for assistance - just pick up the phone and it will ring right to us.


Check-Out

11:00 a.m.

Should you require a late check-out please let us know and we will accommodate you on a space-available basis. A late check-out fee may be charged.

Express check out is available for guests paying with a credit card.


Continental Breakfast

Complimentary Continental Breakfast is provided to overnight guests of The Red Mill Inn. A selection of items to get your day started right is available in the Clark Room 6:00am-9:00am Monday-Friday and 6:00am-10:00am weekends and holidays.

If you have a business associate or family member visiting you at the hotel and you want them to enjoy breakfast with you, please contact the front desk. We will provide you with a coupon at a fee of $8.00 per person, inclusive of 8% tax.


Parking

Parking is available at no charge in our lot to registered overnight guests. Please be prepared to provide your vehicle information at check-in.

If attending an event, please contact the event coordinator or the hotel directly for specific offsite parking instructions.


Pets

Small pets up to 50 pounds are welcome. A non-refundable one-time cleaning fee of $50.00 will be charged. We must be advised that your pet is traveling with you and a signed Pet Policy Agreement will be kept on file.

Please notify us at the time of reservation and we will send a copy of the Pet Policy Agreement to you for your review prior to arrival.

If the Pet Policy Agreement is not complied with The Red Mill Inn reserves the right to ask you and your pet to vacate the premises.


Taxes

The guest room rates are subject to Onondaga County Sales Tax of 8% and New York State Occupancy Tax of 5%.

Total guest room taxes are 13% per room, per night.

Event room rental fees are subject to Onondaga County Sales Tax of 8%.


Payment

Cash, debit, and credit cards are accepted. Personal checks will not be honored.

We gladly accept Visa, MasterCard, American Express, and Discover.


Deposits/Guarantee

Overnight rooms must be guaranteed by a valid credit or debit card. The credit/debit card will guarantee the reservation and final payment arrangements will be made upon check-in.

Advance deposit will be required during special events. You will be notified at the time of reservation if a deposit is required.


Cancellation Policy/Fees

Our standard cancellation policy is 72 hours in advance (by 3:00pm the day before the scheduled arrival). This is subject to change seasonally and during special events.

You will be notified of the specific policy at the time of reservation. If your plans change and the reservation is not cancelled within the time frame, you will be charged one night's room and tax.


Minimum Night Stays

Seasonally and during special events Minimum Night Stays will be required. You will be notified at the time of reservation if a Minimum Night Stay is required.

If the stay requirements are not met, you will be charged the balance of the stay requirement's nightly room rate and tax.


Smoking

New York State Law prohibits smoking inside our facility .

We ask that all of our guests respect both New York State Law and our historic facility and encourage you to always smoke outside. Ashtrays are provided at every entrance.

If we find signs of smoking in any of our guest room, a fee of $150.00 will be added to your bill.


Bathrobes

One bathrobe is provided per room for you to enjoy during your stay. The bathrobes are available for purchase at $59.00 plus 8% tax, each.

Contact the front desk for a new one, or take the one in your room with you and we will add the charge to your bill.


Cribs

A limited number of crib's are available free of charge.

The request must be made at the time of reservation and will be met based upon availability and in the order received.


Rollaways

A limited number of 75" X 39" rollaway beds are available at a charge of $10.00 per rollaway, per day. Only one rollaway per room.

Due to our many room sizes and configurations they are not available in every room. Maximum room occupancies must be adhered to and do not increase with the addition of a rollaway bed.

The request must be made at the time of reservation and will be met based upon availability and in the order received.

If you are planning a group get-away and are in need of rollaways for your group, arrangements must be made with the General Manager.


Refrigerators

Small refrigerators are available upon request, based upon availability, for a fee of $10.00 per day or $25.00 per week. 

Please make the request at the time of the reservation.


Events

Please refer to Business Events or Banquets.


Groups

Groups of 5 rooms or more are gladly accepted based upon availability. Group discounts and amenities will be determined at the time of booking.

Contact us to send an e-mail or call the General Manager directly.

 

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Phone: (315) 635-4871 or Toll Free: (800) 841-0411
Fax: (315) 635-4863 E-mail:manager@theredmillinn.com
The Red Mill Inn. 4 Syracuse Street, Baldwinsville, NY 13027

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